Delete Your Data | LeadlyCRM

You can remove your data from LeadlyCRM at any time. Pick the option that fits what you want to delete.

Option 1: Disconnect Facebook and Instagram

Sign in to LeadlyCRM.
Open the Facebook and Instagram connection card.
Press Disconnect and confirm.

This unsubscribes your Pages from lead delivery and deletes the stored Page access tokens and Facebook connection details. Leads already saved in your CRM stay until you delete them.

You can also remove the app from Facebook: open Settings, then Business Integrations, find LeadlyCRM and choose Remove. New leads will then stop arriving.

Option 2: Disconnect WhatsApp

Open the WhatsApp settings in LeadlyCRM and press Disconnect. This deletes the stored provider API key and settings. Existing chats and leads stay until you ask for deletion under Option 3.

Option 3: Delete your account and data

Email help@leadlycrm.site with the subject Delete my LeadlyCRM account. Send it from the email address you used to sign up, so we can verify the request. You can ask us to delete the whole account or only certain data, such as one lead or one chat.

What gets deleted: your account and login access, your leads, activity history, WhatsApp chats, team members, and your Facebook and WhatsApp connection data.

What happens next: we verify your request, delete the data within 30 days, and confirm by email once it is done. Deletion cannot be undone, so please copy any data you want to keep first. Payment and tax records are kept for the period the law requires. Backups expire on their normal cycle.

If you are someone’s lead

If a business stored your details in LeadlyCRM, for example from a Facebook lead form or a WhatsApp chat, and you want them removed, please contact that business first. You can also email us the name and the phone number or email address used, and we will help remove it or pass your request to the business.

Questions

Write to help@leadlycrm.site. See also our Privacy Policy and Terms of Service.